Legal Notice (Act on Specified Commercial Transactions)

Business Operator

teket Inc.

Representative

Shoh Shimamura, President and Representative Director

Address

103-0006

9-4 Nihonbashi Tomizawacho, Chuo-ku, Tokyo

Contact Information

teket Contact Desk

info@teket.jp

050-1792-3977

Note: This phone line is only used to direct you to the appropriate contact point or method of inquiry; we do not respond to inquiries directly through this line.

Business hours: 10:00 – 18:00 (closed on Saturdays, Sundays, public holidays, and during the year-end and New Year period)

Please Note
The phone line above is only used to direct you to the appropriate contact point or method of inquiry. Please be aware that we do not provide direct responses to inquiries through this line.
For inquiries regarding how to use teket, please use the contact form.

Note: If you submit an inquiry on Saturdays, Sundays, or public holidays, our response may be delayed until the next business day.

Service Name

“teket”

Price

Displayed on each ticket as a tax-inclusive price.

Payment Methods and Schedule for Ticket Purchases

You may pay by credit card (VISA, MasterCard, JCB, American Express, Diners) or at a convenience store. Available payment methods vary by event, so please check the event details page.

• Credit card: Payment is processed at the time the purchase is confirmed. The actual billing date depends on your card issuer.
• Convenience store payment: Payment must be made at a supported convenience store by the due date specified at the time of purchase.

Delivery of Products

After payment is completed, delivery is deemed complete when the purchased ticket is displayed on the ticket page in the Service, or when the purchase confirmation screen is displayed and the Company sends a purchase confirmation email.

Returns and Cancellations

Due to the nature of the product, we generally do not accept returns or cancellations for reasons attributable to the customer. However, except for convenience store payments, returns and cancellations will be accepted in the following cases:

1. When the purchaser directly requests a return or cancellation from the event organizer by the date and time of the event, and the event organizer accepts the request.
2. When an incorrect charge has occurred due to a system error.

In addition, for credit card payments, a handling fee of JPY 500 (tax included) per order will apply if 180 days or more have passed since the payment date. To request a return or cancellation, please follow the instructions in the “Ticket Cancellation” section of the Help page.

Refunds Due to Cancellation of Performances

If an event is canceled due to reasons attributable to the event organizer or force majeure, and the event organizer carries out the cancellation procedure through the method designated by the Company, refunds will be issued only within a designated period. However, no refund will be issued if the purchaser's identity cannot be verified due to loss of order information or other similar reasons. Refunds are limited to the ticket price and do not include payment processing fees, such as those for convenience store payments. Please note that refunds may take approximately three to four weeks to process.

Note: For matters not described above, we will provide information without delay upon request at the time of the transaction.