In the event of any discrepancy between the Japanese version and the English translation, the Japanese version shall prevail.
teket Inc. (hereinafter, the "Company") is committed to appropriately protecting Personal Information in accordance with its Privacy Policy. The Company hereby provides the following notice regarding Personal Information that it acquires or retains for the purpose of its business operations.
Personal Information Processed by "teket" and the Purposes of Use
1. User Information Collected by the Company Through the Service
The Personal Information, Personally Referable Information, and other user information (hereinafter, "User Information") collected through the service "teket" (hereinafter, the "Service") provided by the Company are as follows. The Company collects User Information automatically through the Service, or when Users register such information through manual entry.
- Account Registration Information
- When registering as a Member, purchasing tickets, or otherwise using the Service, Users may manually enter and register information such as their name, email address, d ACCOUNT, LINE account, and profile image. When Users use LINE integration or d ACCOUNT integration, the system automatically collects the account's internal identifier, which has been processed to prevent identification of individuals. When integrating with external services, the privacy policy of each respective third-party company applies. This information is used for Users' login to the Service, User identification within the Service, provision of performance and campaign information, and other communications to Users.
- Ticket Recipient Information
- When purchasing tickets, Users may manually enter an email address. This information is used to send purchased tickets and digital content to Users, and to send notifications from organizers that Users follow and organizers of events that Users are attending.
- Payment Information
- In order to receive payment from Users for the purchase of paid tickets and other transactions, the Company may ask Users to enter information such as credit card information, and name and contact information for convenience store payment. However, payment processing is handled by a third-party payment service, and the Company and its systems do not store, process, or transmit any credit card information whatsoever. Users' credit card numbers, card expiration dates, and security codes are stored on server systems managed by GMO Payment Gateway, Inc. (hereinafter, "GMO Payment Gateway"). GMO Payment Gateway uses such User Information within the scope of the purposes of use defined by GMO Payment Gateway. Please refer to GMO Payment Gateway's Handling of Personal Information and Specific Personal Information for details.
- Bank Account Information for Ticket Refunds
- The Company may collect bank account information for ticket refunds through manual entry by Users. This information is used to manage refunds and transfers for purchased tickets.
- Inquiry Information
- The Company collects information required for inquiries, such as email address and telephone number, through manual entry by Users.
- Cookies
- The Company uses Cookies for the following purposes:
- To improve User convenience, such as by saving settings;
- To ensure security, such as by maintaining and protecting sessions;
- To measure advertising effectiveness and provide more relevant communications;
- To better understand the frequency of Users' visits, their usage patterns, and User scale, in order to improve our services.
Users may choose whether to accept Cookies; however, declining to store Cookies may prevent Users from accessing certain parts of the Service, such as features that require login.
Please refer to Cookie Policy for details.
- Access Logs
- When Users access the Service, information such as IP address, browser type, and browser language is automatically generated and stored by the system. This information is used to analyze the User environment in order to improve our services, and to prevent fraudulent activities that interfere with the normal provision of the Service.
- Service Usage Information
- The Company automatically collects Service usage history, device information (IP address, user agent, OS type), and advertising IDs (IDFA, Advertising ID), for the purposes of providing, improving, and developing the Service, and analyzing usage. This User Information is stored on server systems managed by Google LLC (hereinafter, "Google"). Google uses such User Information within the scope of the purposes of use defined by Google. Please refer to Google's Privacy Policy for details.
- Emergency Contact Information for Infectious Disease Prevention
- For the purpose of preventing the spread of infectious diseases such as COVID-19, when an organizer collects emergency contact information, the Company may ask Users to enter attendee information (such as name, telephone number, and address) at the time of ticket purchase. Collected emergency contact information will be provided to the organizer, public health centers, medical institutions, relevant government agencies, and other public bodies only in the event that an infected person is identified and the organizer applies for the provision of such information in the manner specified by the Company. Collected emergency contact information will not be used for any purpose other than the foregoing, and will be retained for three months from the event date before being deleted.
- Survey Information
- Users may be asked to complete surveys at the time of ticket purchase, after an event, or at other times. Unless the organizer specifies a separate purpose of use, survey responses will be used by the organizer for the purposes of managing the event and providing information about the organizer's services, hosted events, and other related matters.
- Attribute Information
- The Company may collect attribute information about Users (such as date of birth, prefecture of residence, and gender) through the Service via manual entry by Users. Attribute information is used to improve the convenience of the Service, including by personalizing event recommendations and event search results.
- Organizer Management Information
- The Company may collect management information through the Service via manual entry by organizers (in the case of an individual: name, address, telephone number, email address, date of birth, etc.; in the case of a corporate entity: corporate name, representative name, address, representative telephone number, representative email address, date of incorporation, etc.). Organizer management information is used for the administration of organizer accounts, notifications of service updates and campaigns, prevention of unauthorized use, and other related purposes.
- Organizer Bank Account Information for Sales Payouts
- The Company may collect organizers' bank account information for sales payouts through the Service via manual entry by organizers. This information is used for the purposes of transferring and managing event sales proceeds.
2. Purposes of Use of User Information
The purposes of use of User Information in the Service are as set forth below. In cases where separate provisions are stipulated in the teket Terms of Service or other agreements between Users and the Company, the Company may use User Information within the scope of the purposes of use described in such provisions.
- To enable smooth use of the Service
- For login to the Service and User identification
- To provide performance and campaign information
- To send tickets and digital content
- To process billing at the time of payment
- To provide, improve, and develop the Service
- To improve the convenience of the Service, including by personalizing recommended events and event search results
- To conduct surveys regarding the Service or services the Company plans to offer in the future
- To notify Users of information such as special services and new materials
- To prevent spam, unauthorized access, and other fraudulent use
- To verify identity and contact Users in the event of unauthorized use
- To prevent the spread of infectious diseases such as COVID-19
- To manage organizers' sales
- To respond to inquiries from Users
- To make necessary communications, such as other important notices
- For other purposes separately specified by the Company and consented to by Users
3. Provision of User Information to Third Parties
Except where otherwise provided by laws and regulations, the Company may provide collected Personal Information to third parties as follows:
- With the prior consent of the User
- Cases where provision to third parties without obtaining the consent of the individual is permitted under the Act on the Protection of Personal Information (APPI), including provision based on laws and regulations and provision to contractors in connection with outsourcing
- Where the information has been aggregated into statistical data that cannot be used to identify individuals
- Where the event organizer requests provision
- Purpose of provision to third parties
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- For the event organizer to manage attendees of the events they host
- For the event organizer to contact Users who plan to attend or have attended the events they host
- For the event organizer to use for planning and marketing of the events they host
- For the event organizer to use for promoting their services and hosted events
- Items of personal information provided
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- Name
- Email address
- Survey responses (where they contain personal information)
- Means or method of provision
-
- Display on a service site accessible only to the relevant event organizer, and download of personal information data
- Recipient of personal information
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- The organizer of the event for which the ticket was purchased
- Where emergency contact information is collected for the purpose of preventing the spread of infectious diseases such as COVID-19
- Purpose of provision to third parties
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- To prevent the spread of infectious diseases such as COVID-19
- Items of personal information provided
-
- Name
- Telephone number
- Address
- Means or method of provision
-
- Download of personal information data on a Service site accessible only to the relevant event organizer
- Recipient of personal information
-
- The organizer of the event for which the ticket was purchased
- Public health centers
- Medical institutions
- Event venues
- Other relevant public bodies
- Where 3D Secure authentication is used for the purpose of enhancing the security of credit card payments
- Purpose of provision to third parties
-
- For fraud detection and prevention conducted by the credit card issuer used by the User
- Items of personal information provided
-
- Credit card information (credit card number, card expiration date, security code)
- Account registration information (name, telephone number, email address)
- Service usage logs (member registration date/time, login date/time, purchase history, payment date/time, etc.)
- Device information (IP address, user agent, OS type, etc.)
- Means or method of provision
-
- Automatically transmitted by the system through system integration with the credit card issuer
- Recipient of personal information
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- GMO Payment Gateway, Inc.
- The credit card issuer used by the User (*)
*If the credit card issuer is located outside Japan, this information may be transferred to the country where such issuer is located.
- Where the credit card issuer conducts investigations regarding usage status for the proper use of credit cards
- Purpose of provision to third parties
-
- For fraud detection, prevention, and investigation conducted by the credit card issuer used by the User
- Items of personal information provided
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- Credit card usage status (credit card registration date/time, ticket issuance date/time, purchased event information, etc.)
- Credit card information (credit card number, card expiration date, security code)
- Account registration information (name, address, telephone number, email address)
- Service usage logs (member registration date/time, login date/time, purchase history, payment date/time, etc.)
- Device information (IP address, user agent, OS type, etc.)
- The organizer's corporate name, trade name, and the organizer's representative's name, address, date of birth, etc.
- Other information related to notices from government agencies, etc.
- Means or method of provision
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- Transmitted through a system designated by the credit card issuer (owned by the credit card issuer or a payment service provider) or in writing
- Recipient of personal information
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- The credit card issuer used by the User (*)
*If the credit card issuer is located outside Japan, this information may be transferred to the country where such issuer is located.
Upon request from a User, the Company will cease providing to third parties any personal data that identifies such User. The Company will also take necessary and appropriate measures with respect to other matters prescribed by the rules of the Personal Information Protection Commission as necessary to protect the rights and interests of individuals.
4. Consent to the Collection, Accumulation, and Use of User Information in the Service
When registering with the Service, Users have the opportunity to review the Service Privacy Policy and provide their consent. Please review the Service Privacy Policy and ensure that you understand its contents before using the Service.
5. Cessation of Collection and Use of User Information
The Service provides the following means of ceasing the collection and use of User Information:
- Opting out of Cookies: For settings and opt-out options regarding the Company's use of Cookies on its website, please refer to Cookie Policy.
- Unsubscribing from emails: You can stop receiving email newsletters and other emails from the Company from the settings screen in My account.
- Deleting account information: If you wish to delete User Information other than the above, please delete your account information from the account deletion page of the Service.
6. Disclaimer
The Company assumes no liability with respect to third parties obtaining personal information Users have provided to the Company by means other than those set forth in "Provision of User Information to Third Parties" above, in the following cases:
- Where an individual becomes identifiable through information, etc. entered by the User on the Service;
- Where the User uploads content containing personal information;
- Where an organizer or a third-party partner qualifies as a Personal Information Handling Business Operator and fails to comply with the obligations applicable to such Personal Information Handling Business Operator; or
- In addition to the foregoing, where a third party that has received disclosure or provision of a User's personal information from the Company in accordance with "Provision of User Information to Third Parties" above unlawfully discloses or leaks such personal information held by such third party due to the third party's willful misconduct or negligence.
