In the event of any discrepancy between the Japanese version and the English translation, the Japanese version shall prevail.
Handling of Personal Information for Guest Purchases
1. Name of the Personal Information Handling Business Operator
teket Inc.
2. Personal Information Protection Manager and Contact Details
- Personal Information Protection Manager
- Chief Information Security Officer
- Email
- info@teket.jp
3. Purposes of Use of Personal Information
The Company uses the Personal Information provided by Users solely for the following purposes:
- To identify Users
- To send tickets and digital content
- To send notifications from organizers of events Users are attending
- To process billing at the time of payment
- To prevent spam, unauthorized access, and other fraudulent use
- To verify identity and contact Users in the event of unauthorized use
- To respond to inquiries from Users
- To send important notices and other necessary communications regarding events for which tickets have been purchased
4. Provision of Personal Information to Third Parties
Except where required by laws and regulations, the Company may provide collected Personal Information to third parties as follows:
- Where the event organizer requests provision
- Purpose of provision to third parties
-
- For the event organizer to manage attendees of the events they host
- For the event organizer to contact Users who plan to attend or have attended the events they host
- For the event organizer to use for planning and marketing of the events they host
- For the event organizer to use for promoting their services and hosted events
- Items of personal information provided
-
- Survey responses (where they contain personal information)
* No email addresses or other personal information will be provided.
- Means or method of provision
-
- Display on a service site accessible only to the relevant event organizer, and download of data
- Recipient of personal information
-
- The organizer of the event for which the ticket was purchased
- Where 3D Secure authentication is used for the purpose of enhancing the security of credit card payments
- Purpose of provision to third parties
-
- For fraud detection and prevention conducted by the credit card issuer used by the User
- Items of personal information provided
-
- Credit card information (credit card number, card expiration date, security code)
- User information (name, telephone number, email address)
- Service usage logs (purchase history, payment date/time, etc.)
- Device information (IP address, user agent, OS type, etc.)
- Means or method of provision
-
- Automatically transmitted by the system through system integration with the credit card issuer
- Recipient of personal information
-
- GMO Payment Gateway, Inc.
- The credit card issuer used by the User (*)
*If the credit card issuer is located outside Japan, this information may be transferred to the country where such issuer is located.
- Where the credit card issuer conducts investigations regarding usage status for the proper use of credit cards
- Purpose of provision to third parties
-
- For fraud detection, prevention, and investigation conducted by the credit card issuer used by the User
- Items of personal information provided
-
- Credit card usage status (credit card registration date/time, ticket issuance date/time, purchased event information, etc.)
- Credit card information (credit card number, card expiration date, security code)
- User information (name, address, telephone number, email address)
- Service usage logs (purchase history, payment date/time, etc.)
- Device information (IP address, user agent, OS type, etc.)
- The organizer's corporate name, trade name, and the organizer's representative's name, address, date of birth, etc.
- Other information related to notices from government agencies, etc.
- Means or method of provision
-
- Transmitted through a system designated by the credit card issuer or in writing
- Recipient of personal information
-
- The credit card issuer used by the User (*)
*If the credit card issuer is located outside Japan, this information may be transferred to the country where such issuer is located.
Upon request from a User, the Company will cease providing to third parties any personal data that identifies such User. The Company will also take necessary and appropriate measures with respect to other matters prescribed by the rules of the Personal Information Protection Commission as necessary to protect the rights and interests of individuals.
5. Outsourcing the Handling of Personal Information
The Company may outsource all or part of the handling of the Personal Information collected.
6. Consequences of Not Providing Personal Information
The provision of Personal Information to the Company is entirely voluntary. However, if Users do not provide the requested information, the Company may not be able to provide the Service properly.
7. Request for Disclosure of Retained Personal Data and Contact Point
Upon request by the individual, the Company will respond to requests concerning Retained Personal Data held by the Company, including disclosure, notification of the Purposes of Use, correction, addition, or deletion of content, suspension of use, erasure, suspension of provision to third parties, and disclosure of records of provision to third parties (collectively, "Disclosure, etc."). For the contact point handling Disclosure, etc., please refer to the "Contact Point for Complaints and Inquiries Regarding the Handling of Personal Information" below.
8. Collection of Personal Information by Means Not Readily Recognizable by the Individual
The Company uses Cookies for the following purposes:
- To improve User convenience, such as by saving settings;
- To ensure security, such as by maintaining and protecting sessions;
- To measure advertising effectiveness and provide more relevant communications;
- To better understand the frequency of Users' visits, their usage patterns, and User scale, in order to improve our services.
Users may choose whether to accept Cookies; however, declining to store Cookies may prevent Users from accessing certain parts of the Service, such as features that require login.
9. Security Control Measures for Personal Information
The Company takes necessary and appropriate measures to prevent and correct leakage, loss, or damage of Personal Information collected, and to otherwise ensure the safe management of Personal Information. Requests for deletion of Personal Information will be handled upon contact with the Company.
10. Personal Information Protection Policy
Please refer to the Privacy Policy on the Company’s website.
11. Contact Point for Complaints and Inquiries Regarding the Handling of Personal Information
- Name of Contact Point
- Personal Information Contact Point
- Responsible Officer
- Chief Information Security Officer
- Address
- 9-4 Nihonbashi Tomizawacho, Chuo-ku, Tokyo
- Email
- info@teket.jp
Handling of Personal Information for Member Registration
1. Name of the Personal Information Handling Business Operator
teket Inc.
2. Personal Information Protection Manager and Contact Details
- Personal Information Protection Manager
- Chief Information Security Officer
- Email
- info@teket.jp
3. Purposes of Use of Personal Information
The Company uses the Personal Information provided by Users solely for the following purposes:
- For login to the Service and User identification
- To provide performance and campaign information
- To send tickets and digital content
- To process billing at the time of payment
- For other communications with Users
- To improve the convenience of the Service, including by personalizing recommended events and event search results
- To conduct surveys regarding the Service or services the Company plans to offer in the future
- To prevent spam, unauthorized access, and other fraudulent use
- To verify identity and contact Users in the event of unauthorized use
- To prevent the spread of infectious diseases such as COVID-19
- To manage organizers' sales
- To respond to inquiries from Users
- To make necessary communications, such as other important notices
4. Provision of Personal Information to Third Parties
Except where required by laws and regulations, the Company may provide collected Personal Information to third parties as follows:
- Where the event organizer requests provision
- Purpose of provision to third parties
-
- For the event organizer to manage attendees of the events they host
- For the event organizer to contact Users who plan to attend or have attended the events they host
- For the event organizer to use for planning and marketing of the events they host
- For the event organizer to use for promoting their services and hosted events
- Items of personal information provided
-
- Name
- Email address
- Survey responses (where they contain personal information)
- Means or method of provision
-
- Display on a service site accessible only to the relevant event organizer, and download of personal information data
- Recipient of personal information
-
- The organizer of the event for which the ticket was purchased
- Where emergency contact information is collected for the purpose of preventing the spread of infectious diseases such as COVID-19
- Purpose of provision to third parties
-
- To prevent the spread of infectious diseases such as COVID-19
- Items of personal information provided
-
- Name
- Telephone number
- Address
- Means or method of provision
-
- Download of personal information data on a Service site accessible only to the relevant event organizer
- Recipient of personal information
-
- The organizer of the event for which the ticket was purchased
- Public health centers
- Medical institutions
- Event venues
- Other relevant public bodies
- Where 3D Secure authentication is used for the purpose of enhancing the security of credit card payments
- Purpose of provision to third parties
-
- For fraud detection and prevention conducted by the credit card issuer used by the User
- Items of personal information provided
-
- Credit card information (credit card number, card expiration date, security code)
- Account registration information (name, telephone number, email address)
- Service usage logs (member registration date/time, login date/time, purchase history, payment date/time, etc.)
- Device information (IP address, user agent, OS type, etc.)
- Means or method of provision
-
- Automatically transmitted by the system through system integration with the credit card issuer
- Recipient of personal information
-
- GMO Payment Gateway, Inc.
- The credit card issuer used by the User (*)
*If the credit card issuer is located outside Japan, this information may be transferred to the country where such issuer is located.
- Where the credit card issuer conducts investigations regarding usage status for the proper use of credit cards
- Purpose of provision to third parties
-
- For fraud detection, prevention, and investigation conducted by the credit card issuer used by the User
- Items of personal information provided
-
- Credit card usage status (credit card registration date/time, ticket issuance date/time, purchased event information, etc.)
- Credit card information (credit card number, card expiration date, security code)
- Account registration information (name, address, telephone number, email address)
- Service usage logs (member registration date/time, login date/time, purchase history, payment date/time, etc.)
- Device information (IP address, user agent, OS type, etc.)
- The organizer's corporate name, trade name, and the organizer's representative's name, address, date of birth, etc.
- Other information related to notices from government agencies, etc.
- Means or method of provision
-
- Transmitted through a system designated by the credit card issuer or in writing
- Recipient of personal information
-
- The credit card issuer used by the User (*)
*If the credit card issuer is located outside Japan, this information may be transferred to the country where such issuer is located.
Upon request from a User, the Company will cease providing to third parties any personal data that identifies such User. The Company will also take necessary and appropriate measures with respect to other matters prescribed by the rules of the Personal Information Protection Commission as necessary to protect the rights and interests of individuals.
5. Outsourcing the Handling of Personal Information
The Company may outsource all or part of the handling of the Personal Information collected.
6. Joint Use
The Company jointly uses the Personal Information obtained from Users as follows.
[Joint Use with NTT DOCOMO, INC.]
- Purpose of joint use
-
The Personal Information will be used jointly with NTT DOCOMO, INC., the Company’s parent company, for the following purposes:
- ①To provide information about the services of NTT DOCOMO, INC. and the Company and about the products and services of advertisers (including information about campaigns)
- ②For matters relating to campaign entries (managing entrants, contacting winners, etc.)
- ③To conduct surveys on service usage status, usage environment, etc.
- ④To optimize ad delivery
- Items of personal information jointly used
-
- ①d ACCOUNT ID identifier
- ②Attribute information linked to the d ACCOUNT ID identifier (gender, age, place of residence, etc.)
- ③Purchase history with the Company
- Method of acquisition
-
- Items ① and ② above: Obtained by being provided by NTT DOCOMO, INC. when Users log in to the Service using a d ACCOUNT.
- Item ③ above: Obtained by the Company when Users enter information or otherwise use the Service.
- Scope of joint users
-
- Party responsible for management
-
teket Inc.
9-4 Nihonbashi Tomizawacho, Chuo-ku, Tokyo
Shoh Shimamura, President and Representative Director
7. Consequences of Not Providing Personal Information
The provision of Personal Information to the Company is entirely voluntary. However, if Users do not provide the requested information, the Company may not be able to provide the Service properly.
8. Request for Disclosure of Retained Personal Data and Contact Point
Upon request by the individual, the Company will respond to requests concerning Retained Personal Data held by the Company, including disclosure, notification of the Purposes of Use, correction, addition, or deletion of content, suspension of use, erasure, suspension of provision to third parties, and disclosure of records of provision to third parties (collectively, "Disclosure, etc."). For the contact point handling Disclosure, etc., please refer to the "Contact Point for Complaints and Inquiries Regarding the Handling of Personal Information" below.
9. Collection of Personal Information by Means Not Readily Recognizable by the Individual
The Company uses Cookies for the following purposes:
- To improve User convenience, such as by saving settings;
- To ensure security, such as by maintaining and protecting sessions;
- To measure advertising effectiveness and provide more relevant communications;
- To better understand the frequency of Users' visits, their usage patterns, and User scale, in order to improve our services.
Users may choose whether to accept Cookies; however, declining to store Cookies may prevent Users from accessing certain parts of the Service, such as features that require login.
10. Security Control Measures for Personal Information
The Company takes necessary and appropriate measures to prevent and correct leakage, loss, or damage of Personal Information collected, and to otherwise ensure the safe management of Personal Information. Requests for deletion of Personal Information will be handled upon contact with the Company.
11. Personal Information Protection Policy
Please refer to the Privacy Policy on the Company’s website.
12. Contact Point for Complaints and Inquiries Regarding the Handling of Personal Information
- Name of Contact Point
- Personal Information Contact Point
- Responsible Officer
- Chief Information Security Officer
- Address
- 9-4 Nihonbashi Tomizawacho, Chuo-ku, Tokyo
- Email
- info@teket.jp
